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Please contact us directly at (800)215-0894 or supportheatpressnation.com if you have any questions about the return details for any made-to-order item specifically.

This unit is installed to the base of the printer and gives you more paper storage in addition to the main paper tray.

No matter where you are in your products life cycle, we will be here to provide support to your product and make sure you are fully covered.

Whether it be during the setup process or even years down the line where troubleshooting may be required, theyll have your back and provide a solution.

With our extensive product offerings, helpful sales customer support staff, and extensive video library of instructional materials, we strive to give you the tools and knowledge to increase your confidence in purchasing the proper equipment from Heat Press Nation.

We believe this will benefit you as you start or grow your garment and gift decoratingcustomizing business.

Please continue reading for more details on our Return Policy.

However, the returned item must be in fairly new condition and must not show signs of extensive use.

Simply place an order for a new heat press and upon receipt of your returned heat press, we will issue a refund with zero restocking fees.

Applicable tofrom shipping costs shall still be deducted from the refund amount.

Returning press must be in brand new condition, with all original packaging, paperwork, manuals, and accessories included to be eligible for waived re-stocking fee.).

Consumable items are subjected to a 20 restocking fee if it is not returned in the original condition in which it was received.

Consumable items include transfer paper, heat transfer vinyl, sublimation blanks, etc.

For further inquiries, contact us directly at (800)215-0894.

Because of our strict quality control procedures, we are confident that your heat press will be in 100 working order upon delivery.

Occasionally there are situations where products are damaged in transit and as a result, may not be in proper working or cosmetic condition upon arrival.

In these situations we are happy to exchange your damagedDOAdefective item with a brand new, direct replacement entirely at our expense.

Please inspect your items immediately upon delivery and notify your delivery driver immediately if there is any physical damage to the packaging.

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If included software has been registeredinstalled, the full value of that software shall be deducted from the return value.

Inks, toner cartridges, and waste collection units can only be returned in factory sealed condition.

If any of these items are damaged in shipping or are otherwise DOA, they shall be replaced only with an identical item.

Any software that is included with the vinyl cutter or printer must come back uninstalled and unregistered.

Should any software be installedregistered, the full value of that software will be deducted from the refund or credit.

Made-to-order items cannot be cancelled or modified once the order has been placed.

If an order is cancelled for one of these items, a restocking fee andor product manufacturing cancellation fee may apply.

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